Article ID: 1171, created on Nov 24, 2013, last review on Apr 25, 2014

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows


Smarter Mail was installed on a Plesk server, but it has a "not configured" status in Plesk. After setting up a correct login and password for SmarterMail, the following message is displayed:

"Some fields are empty or contain an improper value."


First, make sure that SmarterMail was properly detected by Plesk. To force detection, go to Plesk, Server, Component Management, and click the Refresh button to let Plesk run its internal utility to detect/re-detect SmarterMail (or any other component).
After that, go to the Mail Server link from the list of components on this page and choose SmarterMail as the default Mail server.

If the problem persists, please try the solution below:

Smarter Mail service is configured through Web Server. The following Web servers can be used for Smarter Mail Web service:

1. Smarter Mail Web Service – native Web server shipped with Mail Server.
2. Microsoft Internet Information Services – Web server recommended for use by Smarter Mail.

More information on switching Smarter Mail Web provider

Plesk v. 7.6 and later versions allow you to select from two Web server providers for SM Web service: IIS or SM native Web server. Configuration parameters for the SmarterMail package are needed to connect to the Web service (regardless of the selected Web server).

If a connection to the Web service can’t be established, Plesk returns the message:

Not Configured

To avoid this problem, the Web server selected as a Web provider for SmarterMail needs to be running.


Note: SmarterMail is not shipped with Plesk and should be downloaded from the vendor's website and installed separately.

Please also see the "Installation and Deployment" part of the guide for SmarterMail installation:

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