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Article ID: 9244, created on Nov 1, 2010, last review on Aug 12, 2014

  • Applies to:
  • Plesk 10.4 for Linux/Unix
  • Plesk 10.3 for Linux/Unix
  • Plesk 10.2 for Linux/Unix
  • Plesk 10.1 for Linux/Unix
  • Plesk 10.0.x for Linux/Unix
  • Plesk 10.4 for Windows
  • Plesk 10.3 for Windows
  • Plesk 10.2 for Windows
  • Plesk 10.1 for Windows
  • Plesk 10.0.x for Windows


If you wish to install the 'Customer & Business Manager' component in Parallels Plesk Panel 10, make sure that the Panel host name resolves to an IP address. Without it, installation of the component will fail.

This limitation is caused by the Single Sign-on (SSO) technology that Parallels Plesk Panel uses to interact with the 'Customer & Business Manager' software. The SSO service is unable to work with unresolved host names or directly with IP addresses.

Since Parallels Panel 10.4 SSO service can work with the IP address, it allows you to install the 'Customer & Business Manager' component without the correct host name resolution. The IP address will be used for the integration.

Additional Information

In order to install the 'Customer & Business Manager' component in Parallels Plesk Control Panel go to Tools & Settings > Update and Upgrade Settings.
There click on Add Components button and you should see a list of components. Select the needed component and click Continue button at the bottom of the page to install it.

When the component is installed, feel free to use our Quick Start Guide to Customer & Business Manager which you can find on Parallels Plesk Panel Documentation page.

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