• Article for your preferred language does not exist. Below is international version of the article.

Article ID: 9412, created on Dec 8, 2010, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 11.5 for Windows


•    After installation, when you try to go to https://your-domain-name:8443 to log in to Plesk, you are redirected to an incorrect URL: https://incorrect-url:11444/relay

•    After running the postinstall wizard and trying to log out, you are redirected to an incorrect URL: https://incorrect-url:11444/relay

•    When you try to log in to Plesk the second time (after the postinstall wizard is run), you are redirected to an incorrect URL: https://incorrect-url:11444/relay


Custom & Business Manager and SSO are configured to work with an incorrect URL.


  1. Change the server hostname to a valid one – follow the instructions given in this KB article How can I change server hostname for Parallels Plesk Panel 10 integrated with Customer & Business Manager? if you are using the local Customer & Business Manager.

  2. Check SSO settings:

/usr/local/psa/bin/sso -g

If hostname is not correct, update hostname with server_pref utility:

    /usr/local/psa/bin/server_pref --update -hostname <relevant_correct_hostname>

Search Words

Plesk 12


unable to login to plesk panel

Login hangs

a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 56797cefb1efc9130f7c48a7d1db0f0c 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7 ed7be2b984f9c27de1d2dc349dc19c6d 85a92ca67f2200d36506862eaa6ed6b8 a766cea0c28e23e978fa78ef81918ab8 01bc4c8cf5b7f01f815a7ada004154a2 0a53c5a9ca65a74d37ef5c5eaeb55d7f 46a8e394d6fa13134808921036a34da8 bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF