Article ID: 111160, created on Apr 20, 2011, last review on May 4, 2014

  • Applies to:
  • Plesk Expand 2.x


Parallels Plesk Expand sends up to 6000 notifications within 5 minutes about Element was unlocked forcedly.

Here is example of such notification:
Hello, Default Administrator.
Element #6 on table exp_mail_server was unlocked forcedly. Element old state was set at  to "flush". New state is "flush".

The notifications are sent by task 'Mail notifications' of element class 'Element was unlocked forcedly' (Server > Events Setup > Element was unlocked forcedly).

The task cannot be disabled through Parallels Plesk Expand GUI on page Server > Events Setup > Element was unlocked forcedly > Mail notifications. Remove the mark near Enabled and click OK. The following notificaiton is shown:

The operation 'Update notification' failed

Here are details of problem report:

Apr 20 2011 06:30:47 [:20349] ERR: Error tuning notification event handler configuration. [XML] Cannot parse packet - invalid XML or DOM error. Error at file 'stream', line 2, column 28: Unknown element 'packet'.

How to disable the mail notifications?


You can disable mail sending via running tool /usr/local/expand/sbin/expandmysql and then executing an SQL command:

mysql> update ev_class set enabled ='false', enabled_def='false' where id='expand_element_unlock_forced';

Be aware that the task is still marked with green icon in the control panel. You may safely ignore this.

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