Article ID: 11125, created on Mar 15, 2011, last review on Aug 12, 2014

  • Applies to:
  • Plesk 10.1 for Windows
  • Plesk Sitebuilder for Windows


After Parallels Plesk Panel was upgraded from version 10.0 to 10.1 websites cannot be opened in Sitebuilder through Control Panel > Home > Launch Sitebuilder.

Different errors may be shown. For example:
Error: Table 'token_access' - SQLSTATE[42S22]: Column not found: 1054 Unknown column 'skin_id' in 'field list'


The issue may occur if upgrading of Parallels Plesk Panel to version 10.1 failed first time.
For details see Plesk 10 upgrade fails with error 1630 or previous installation stays in Add/Remove Programs


  1. Stop PleskControlPanel application pool;
  2. Clear eAccelerator cache directory (%PleskDir%\PrivateTemp). NOTE: do not remove the folder, just clean its content.
  3. Start PleskControlPanel application pool.

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