Article ID: 111413, created on Jun 8, 2011, last review on Aug 15, 2014

  • Applies to:
  • Virtuozzo containers for Windows 4.6

Symptoms

A container restored from a backup does not start. It spends several minutes in the starting state and then becomes stopped.

Main errors that can be observed in logs:

    Parallels Virtuozzo Containers API function call 'VzkrnlStartVps' failed dwErr=0x00000003
    Parallels Virtuozzo Containers API function call 'VzkrnlStopVps' failed CTID = 7244 Error = 0x00000490

A real life example of the full vzlog output:

    {000000000086E592}; T=2011.06.08 16:08:54.453; A=VzSrv; P=2968.1668; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\setnode.c,VpsGetCpuParams,762; L=INFO; R=87(135); C=0(0); M=135 []  Setting CPUPOOL 'default' for CT 7244: AFFINITY = 3 CPUS = 2 NUMA = 0
    {000000000086E592}; T=2011.06.08 16:16:23.671; A=VzSrv; P=2968.1668; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\startve.c,start_vps_locked,1451; L=ERROR; R=59(89); C=0(0); M=89 [VzkrnlStartVps] Parallels Virtuozzo Containers API function call 'VzkrnlStartVps' failed dwErr=0x00000003
    {000000000086E592}; T=2011.06.08 16:16:23.671; A=VzSrv; P=2968.1668; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\stopvps.c,stop_vps_locked,50; L=INFO; R=0(0); C=0(0); M=135 []  stop_vps_locked: container 7244
    {000000000086E592}; T=2011.06.08 16:16:23.671; A=VzSrv; P=2968.1668; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\stopvps.c,stop_vps_locked,59; L=INFO; R=87(135); C=0(0); M=135 []  CT7244 private memory limit = 4872104 peak = 3 usage = 1172 failcnt = 0
    {000000000086E592}; T=2011.06.08 16:19:24.171; A=VzSrv; P=2968.1668; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\stopvps.c,stop_vps_locked,73; L=WARNING; R=ffff(65535); C=0(0); M=65535 [] Failed to wait for SC_AutostartComplete in CT 7244
    {000000000086E592}; T=2011.06.08 16:19:24.171; A=VzSrv; P=2968.3956; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\exec.c,add_exec_task,477; L=ERROR; R=61(97); C=0(0); M=97 [7244] Container 7244 is not started
    {000000000086E592}; T=2011.06.08 16:19:24.171; A=VzSrv; P=2968.1668; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\stopvps.c,stop_vps_locked,103; L=WARNING; R=59(89); C=0(0); M=89 [VzkrnlStopVps] Parallels Virtuozzo Containers API function call 'VzkrnlStopVps' failed CTID = 7244 Error = 0x00000490
    {0000000000000000}; T=2011.06.08 16:19:24.171; A=VzSrv; P=2968.2116; S=VZ; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vznet\vznet.cpp,VzWorker,2448; L=INFO; R=0(0); C=0(0); M=135 []  UnenableRouter for CT adapter Status=0x0, Count=2147483647
    {000000000086E592}; T=2011.06.08 16:19:24.453; A=VzSrv; P=2968.1668; S=VZSRV; F=build\4.6.490.0\sources\virtuozzo\vzwin\vzmain\vzsrv\startve.c,start_vps_locked,1614; L=INFO; R=0(0); C=0(0); M=135 []  Notify container 7244: stopped starting -> stopped none

The operating system is Windows 2008 R2 Service Pack 1.

Cause

OS templates for Windows 2008 R2 and for Windows 2008 R2 Service Pack 1 are not compatible. Therefore, restoration backups on Windows 2008 R2 SP1 hosts, which were previously created on Windows 2008 R2 hosts without Service Pack 1, are NOT supported.

Not all Windows 2008R2 SP1 editions and locales are supported by Parallels Virtuozzo Containers for Windows. For more information refer to this article:

113610 Windows 2008R2 SP1 locales and editions supported by Parallels Virtuozzo Containers for Windows

Additional information

10051 Does Parallels Containers 4.6 support Windows Server 2008 R2 Service Pack 1?

11153 Installation of Service Pack 1 for Windows Server 2008 R2 fails inside a container.

11154 Containers do not start after installation of Service Pack 1 for Windows Server 2008 R2 on the node.

11155 Installation of PVC 4.6 for Windows fails for lack of OS template.

111412 Container does not start after migration.

Search Words

windows update

'VzkrnlStartVps' failed dwErr=0x00000003

'VzkrnlStopVps' failed Error = 0x00000490

dwErr=0x00000003

0x00000490

service pack

service pack 1

6c20476fe6c3408461ce38cbcab6d03b d02f9caf3e11b191a38179103495106f 965b49118115a610e93635d21c5694a8 2897d76d56d2010f4e3a28f864d69223

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