Article ID: 111460, created on Jun 15, 2011, last review on May 10, 2014

  • Applies to:
  • Virtuozzo containers for Windows 4.6
  • Virtuozzo containers for Windows 4.5
  • Virtuozzo containers for Windows 4.0


When I try to set backup options in Parallels Management Console by right-clicking registered node and selecting Backup > Set Default Backup Options i see the error:
The following error(s) were detected:

Code   Description
-5     Can't parse vzagent message


Most likely file \vz\PVA\Data\etc\backup.conf is absent or corrupted.


1. Remove \vz\PVA\Data\etc\backup.conf  if there is one.

2. Clear backupm Parallels Management Console:
  • Go to PMC
  • Right-click the required hardware node
  • Select Tasks > Manage Parallels Agent Configuration
  • In the left tree find backupm and delete it

3. Apply changes and close PMC

4. Stop PVA Agent service:
net stop pvaagent

5. Remove all cache files:
del /F %USERPROFILE%\.vzl\* /Q

6. Start PVA Agent:
net start pvaagent

Now it is possible to set default backup options and edit backup settings.

NOTE: After changing backup settings and applying the changes it is necessary to apply the workaround once again.


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