Article ID: 111500, created on Jun 17, 2011, last review on Feb 24, 2015

  • Applies to:
  • Plesk 10.x for Windows


When trying to access the Customer and Business Manager (CBM), the browser shows the 404 error.

When addressing to the CBM, the browser is being redirected to instead of

Example: On a server with the FQDN set as server.domain.tld , the relay url is set to https://server:8443/


After the installation/upgrade of Parallels Plesk Panel with the Customer and Business Manager integrated, SSO relay does not work properly. The hostname of the server is used in ppb-url:


C:\> %plesk_bin%\dbclient.exe --direct-sql --sql="select * from cl_param where param='ppb-url';"
  | cl_id | param                   | val                                |
  | 1     | ppb-url                 | https://server:8443/plesk-billing  |
  1 row in set (0.00 sec)

But this URL https://server:8443/ does not work, so we need either to use the hostname that is specified in the Parallels Plesk Panel or the IP address for it to work:

C:\> %plesk_bin%\dbclient.exe --direct-sql --sql="select * from cl_param where param='ppb-url';"
  | cl_id |                   param |           val                                               |
  |    1  | ppb-url                 | https://server.domain.tld:8443/plesk-billing                |
  1 rows in set (0.00 sec)
However, on the Customer and Business Manager side, everything is configured correctly:

C:\Parallels\Plesk\admin\bin>billing-sso.exe --command=info --app-type=customer
Application type: client
Connected with SSO: On
SSO enabled: On
SSO API URL: https://server.domain.tld:8443
SSO Relay port: https://server.domain.tld:8443
Service Provider ID: gxhda4td4zvnsgm30zo4gd3ebddwg6rbi6t


As a workaround, you can change the ppb-url manually in the database:

C:\> %plesk_bin%\dbclient.exe --direct-sql --sql="update cl_param set val='https://server.domain.tld:8443/plesk-billing'  where param='ppb-url';"
  Query ok, 1 row affected (0.00 sec)
After changing the ppb-url manually, check whether you can access the CBM.

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