Article ID: 111519, created on Jun 23, 2011, last review on May 8, 2014

  • Applies to:
  • Small Business Panel 10.x for Linux/Unix
  • Plesk 10.3 for Linux/Unix
  • Small Business Panel 10.x for Windows
  • Plesk 10.3 for Windows

Symptoms

It is not possible to connect to the web folder using the Finder on Mac OS with URLs like the following:
      http://IP_address/files/private/admin
or
      http://DOMAIN.TLD/files/private/admin

Finder displays the following error after filling  in the login credential:

Connection failed
There was an error connecting to the server. Check the server name or IP address, and then try again.


Resolution

Finder cannot connect to the web folder if the URL does not contain a trailing slash '/'.

Add slash '/' symbols at the end of the web folder URL, like in the examples below.
        http://IP_address/files/private/admin/
or
        http://DOMAIN.TLD/files/private/admin/

fecffcac0f5f6ab17f124183fee58c91 a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 f2d85fccc955a226f0b30e58456170cb c796c01d6951fa24ed54c7f1111667c6 6a181d5c1f3b1bcb28db0b05464417ec 29d1e90fd304f01e6420fbe60f66f838 f4ce8084cb23619ef5fe9428ecc388ea dd0611b6086474193d9bf78e2b293040 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF