Article ID: 111631, created on Jul 13, 2011, last review on May 11, 2014

  • Applies to:
  • Plesk 9.x for Linux/Unix


While logging in to Atmail, the following error occurs:

"Unable to get webmail password!" 


To resolve the error, you must add "/etc/psa-webmail/atmail" to the open_basedir parameter in  /etc/httpd/conf.d/zzz_atmail_vhost.conf

1. Open /etc/httpd/conf.d/zzz_atmail_vhost.conf

2. Find strings like the following:
php_admin_value open_basedir "/var/www/atmail:/var/log/atmail:/etc/psa:/tmp:/var/tmp"

3. Add ":/etc/psa-webmail/atmail" to the end of each string found in step 2. (See the example below).
php_admin_value open_basedir "/var/www/atmail:/var/log/atmail:/etc/psa:/tmp:/var/tmp:/etc/psa-webmail/atmail"

4. Restart your web server.
# /etc/init.d/httpd restart

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