Article ID: 111707, created on Jul 24, 2011, last review on Aug 12, 2014

  • Applies to:
  • Plesk 10.4 for Linux/Unix
  • Plesk 10.3 for Linux/Unix


Integration between Parallels Plesk Panel and the Customer and Business Manager (CBM) module is managed by the Single Sign-On (SSO) component. In some cases, the integration does not work because of an interrupted installation, an invalid hostname, or another reason. In such cases, the administrator is prompted for credentials when switching between CBM and Parallels Plesk Panel.


There are two ways to repair integration:

Way 1: Graphical interface

1. Go to https://SERVERIP:8443/plesk-billing/admin.
2. Enter credentials for user admin.
3. Navigate to Home.
4. Click Fix Problems With Logging in to Panels.

Way 2: Command line interface

1. Log in to the server shell as root.
2. Run the integration tool:
~# /usr/share/plesk-billing/integration --command=repair-all

NOTE: Before version 10.3, similar functions were performed by the /usr/share/plesk-billing/repair-integration and /usr/share/plesk-billing/sso binaries. See this article for details:
       #11204 How to repair integration with Customer & Business Manager

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