Article ID: 11187, created on Mar 29, 2011, last review on May 6, 2014

  • Applies to:
  • Plesk 10.2 for Windows


When I back up all content of my webspace, the backup task freezes while saving mailboxes content.


The problem occures on Windows 2008 when Parallels Plesk Panel is installed with SmarterMail 5. In this case, one of native libraries (libmysql.dll) produces a deadlock while loading other libraries.
See for details.


The problem is fixed in libmysql.dll of versions higher than 5.0.70. To resolve the problem, replace libmysql.dll in %SystemRoot%\System32\ directory with the attached library.


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