Article ID: 11188, created on Mar 29, 2011, last review on May 2, 2016

  • Applies to:
  • Plesk 10.x for Windows


Parallels Plesk Panel installation fails with this error:

MSI: Warning:Critical action 'Create Sitebuilder database...' has been failed.
MSI: Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\php.exe" -c "C:\Program Files (x86)\Parallels\Plesk\admin\php.ini" -dauto_prepend_file="" "C:\Program Files (x86)\Parallels\Plesk\admin\plib\scripts\createdb.php" sitebuilder5 sitebuilder ex51Sb8CT0Te failed with code 1.
There is no local database server for mysql.


The Parallels Installer utility incorrectly detects that MySQL server 5.1 is installed and therefore fails to register the server as a local database.


If you want to use other MySQL server versions with Parallels Plesk Panel, please do the following:

1. Remove the custom MySQL server if it is already installed.
2. Install Panel with the native MySQL server.
3. Remove the native MySQL server and install the custom one.

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