Article ID: 111913, created on Aug 17, 2011, last review on Aug 12, 2014

  • Applies to:
  • Plesk 10.3 for Linux/Unix
  • Plesk 10.3 for Windows


After I applied a manual payment to the invoice from a new customer, all links in the Customer & Business Manager redirect me to the page with the license information and the error:

"You have exceeded the number of customer accounts you can have in the system. Please upgrade your license."


Manual payments automatically change customer accounts from the Pending to Active status. This action does not preliminarily check the license limitation, thus allowing you to exceed the active accounts limit.


Download the trial license from Parallels (, install it, and deactivate this customer in Customer & Business Manager by changing its status back to Pending. For this, go to the customer's profile, click Edit Details, and select the status in the drop-down list.
Finally, roll your Panel license back.

f2d85fccc955a226f0b30e58456170cb a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 c796c01d6951fa24ed54c7f1111667c6 f4ce8084cb23619ef5fe9428ecc388ea 29d1e90fd304f01e6420fbe60f66f838 dd0611b6086474193d9bf78e2b293040 56797cefb1efc9130f7c48a7d1db0f0c

Email subscription for changes to this article
Save as PDF