Article ID: 11199, created on Mar 31, 2011, last review on May 9, 2014

  • Applies to:
  • Plesk 10.3 for Windows
  • Plesk 10.2 for Windows

Symptoms

Cause

Resolution

Symptoms

Upgrade to Parallels Plesk Panel 10.2 freezes in the middle when you do it from Web Interface of Parallels Installer.

Cause

During the upgrade, Parallels Plesk Panel installs the new version of Microsoft Visual C++ Redistributable Package. On completion of the package installation, Microsoft Windows opens a dialog to confirm the server restart. As you perform the upgrade through from your browser, you are unable to see this dialog and confirm the restart. Without the confirmation, the installation cannot go on, so it freezes.

Resolution

Update Microsoft Visual C++ Redistributable Package to version 8.0.50727.4053 or higher before upgrading Parallels Plesk Panel.

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