Article ID: 11238, created on Apr 6, 2011, last review on May 8, 2014

  • Applies to:
  • Plesk for Linux/Unix


Kaspersky anti-virus fails to update antiviral databases fails with the error:
No valid keys were loaded

Kaspersky log /var/log/kav/5.5/kav4mailservers/aveserver.log shows that license key is expired and antiviral bases cannot be loaded.
[02/03/11 13:46:05 A] [5205] License file KAV012345670000.key, serial AB12-CD12345-123456EF, "Kaspersky Anti-Virus for Plesk SWsoft International Edition. 1-Node 1 year Base Technology Licence", expired
[02/03/11 09:29:54 F] [10868] Could not load antiviral bases: found AV base newer than license expiration date!


Kaspersky anti-virus should be re-activated. Use the following instruction:

1. Delete application.dat and appinfo.dat files from the Kaspersky license directory.

2. Retrieve Kaspersky license key from the Plesk Control Panel
   Server Management->Tool&Utilities->License Management->Additional License Keys, choose you KAV key and click the 'Retrieve Additional Key' button.

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