Article ID: 112526, created on Oct 13, 2011, last review on May 11, 2014

  • Applies to:
  • Plesk 9.5 for Windows
  • Plesk 9.2 for Windows


When trying to log in to the Control Panel, a customer gets an error like the below one:
ERROR: PleskFatalException
wrong id


This exception appears when the client's ID is absent in a session.


To fix the issue, you may want to perform the following:
1 - Switch web server for Panel to the Apache one:
%plesk_bin%\reconfigurator.exe --switch-plesk-web-server --new-provider=apache
2 - Check if the "psaadm" user has full access to the directory specified as session.save_path in %plesk_dir%\admin\php.ini

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