Article ID: 112606, created on Oct 25, 2011, last review on Aug 12, 2014

  • Applies to:
  • Plesk 10.x for Windows


PHP processor does only work as an ISAPI extension but does not as FastCGI. Following error message is shown if PHP script is executed by FastCGI process:
HTTP Error 500.0 - Internal Server Error 
C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP5\php-cgi.exe - The FastCGI process exceeded configured request timeout
Detailed Error Information 
Module FastCgiModule  
Notification ExecuteRequestHandler  
Handler Plesk_Handler_0-1620701734  
Error Code 0x80070102  
Requested URL http://domain.tld:80/test.php  
Physical Path C:\inetpub\vhosts\domain.tld\httpdocs\test.php  
Logon Method Anonymous  
Logon User Anonymous 

Other possible symptoms:

When trying to perform some actions in Parallels Plesk Control Panel (modify an email account, enable/disable mail service for a domain, etc.), I receive Error 500.

Note: If you are looking for a solution to the "500 - Internal Server Error", make sure you check out the main article: #114882:[HUB] 500 - Internal Server Error


File C:\Windows\System32\inetsrv\iisfcgi.dll  has old version (less then 7.5.7600.16632).


Install update KB2271195 by Microsoft on the server. If Parallels Plesk Panel is installed inside a PVC container hardware node may require corresponding Virtuozzo and Microsoft updates to be installed (see 5865 -- How to install system updates to a PVC hardware node).

See also

113002 -- Microsoft updates installed on the node but are missing in the container

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