Article ID: 112897, created on Nov 25, 2011, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.0 for Windows


When you try to restore a Plesk Panel backup on the server, the restore is not done and you receive the following error message in the GUI:

Deployer has been terminated by exception: boost::filesystem::create_directory: The filename, directory name, or volume label syntax is incorrect: "C:\Inetpub\vhosts\<domain name>\C:" 

The path can vary from server to server, but the disk label (like C:) is repeated twice.


In order to detect the number of incorrect rows in the database, run the following command:

"%plesk_bin%"\dbclient --direct-sql --sql="select count(*) from sys_users where home like '%//%'"

If this count is not 0, you will need to perform the following set of actions:

  1. Back up the sys_users table for the current psa database:

    mysqldump -uadmin -p<password> -P8306 psa sys_users > c:\psasysusers.dump

    Your Plesk Panel might be using a non-standard psa database (for example, psa2). You can check this information in the Registry.

  2. Open c:\psasysusers.dump in WordPad and replace all // with /.

  3. Restore sys_users from the resulting file:

    mysql -uadmin -p<password> -P8306 psa < c:\psasysusers.dump` 

After that, you will need to perform another Plesk backup and the error will be gone when you will try to restore the newly created backup.

MySQL commands should be run from the following folder:

%plesk_dir%\Databases\MySQL51\bin or %plesk_dir%\Databases\MySQL\bin

Search Words

Plesk DNS zone records are not being restored

a914db3fdc7a53ddcfd1b2db8f5a1b9c 85a92ca67f2200d36506862eaa6ed6b8 56797cefb1efc9130f7c48a7d1db0f0c ed7be2b984f9c27de1d2dc349dc19c6d a766cea0c28e23e978fa78ef81918ab8

Email subscription for changes to this article
Save as PDF