Article ID: 112929, created on Dec 1, 2011, last review on May 1, 2014

  • Applies to:
  • Virtuozzo hypervisor

Symptoms

Not all virtual machines backups stored on remote server are displayed via prlctl backup-list command:
[parallels-server ~]# prlctl backup-list b8bc424e-7a9f-4ebb-9aab-eb5e0726283b --storage nonroot@remote.server.tld
nonroot@remote.server.tld's password:
                                    ID Backup_ID                              Node                 Date                 Type       Size
{b8bc424e-7a9f-4ebb-9aab-eb5e0726283b} {e7f71c03-de1b-4047-acdf-b2d14a2f4dca} parallels-server.domain.tld 12/01/2011 08:41:11     f 1254139320


While all backups can be listed locally:
[remote ~]# prlctl backup-list
                                    ID Backup_ID                              Node                 Date                 Type       Size
{b8bc424e-7a9f-4ebb-9aab-eb5e0726283b} {5f060b99-bc1e-436d-b2bf-b220fdd5f8ee} parallels-server.domain.tld 12/01/2011 08:19:34     f 1254138808
{b8bc424e-7a9f-4ebb-9aab-eb5e0726283b} {5f060b99-bc1e-436d-b2bf-b220fdd5f8ee}.2 parallels-server.domain.tld 12/01/2011 08:26:59     i 1254139320
{b8bc424e-7a9f-4ebb-9aab-eb5e0726283b} {e7f71c03-de1b-4047-acdf-b2d14a2f4dca} parallels-server.domain.tld 12/01/2011 08:41:11     f 1254139320

Cause

Most probably, some backups were created under root account and some backups were created with non-root account, which is why non-root account cannot see all backups.

It can be verified by listing backups using root account:
[parallels-server ~]# prlctl backup-list b8bc424e-7a9f-4ebb-9aab-eb5e0726283b --storage root@remote.server.tld
root@remote.server.tld's password:
                                    ID Backup_ID                              Node                 Date                 Type       Size
{b8bc424e-7a9f-4ebb-9aab-eb5e0726283b} {5f060b99-bc1e-436d-b2bf-b220fdd5f8ee} parallels-server.domain.tld 12/01/2011 08:19:34     f 1254138808
{b8bc424e-7a9f-4ebb-9aab-eb5e0726283b} {5f060b99-bc1e-436d-b2bf-b220fdd5f8ee}.2 parallels-server.domain.tld 12/01/2011 08:26:59     i 1254139320
{b8bc424e-7a9f-4ebb-9aab-eb5e0726283b} {e7f71c03-de1b-4047-acdf-b2d14a2f4dca} parallels-server.domain.tld 12/01/2011 08:41:11     f 1254139320

Resolution

For listing use the same remote server account which was used for backup creation.

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