Article ID: 113054, created on Dec 26, 2011, last review on Jun 17, 2016

  • Applies to:
  • Virtuozzo containers for Linux
  • Virtuozzo containers for Windows

Symptoms

  1. Installation of a Parallels Virtuozzo Containers 4.6 update fails with the following message:

    Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CheckRebootIsRequired script error -2147024770, :  Line 19, Column 1
    
  2. Installation of Parallels Virtuozzo Containers for Windows after completing the product uninstall procedure fails with the following error:

    Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action SetFolders_x64 script error -2147024894, WInShell...
    

Cause

  1. One of the following:

    • Node was not rebooted after the installation of MS Updates
    • After the installation of MS updates node was rebooted but another reboot is required
  2. Most likely, not all registry entries related to MSI were removed during the product uninstall procedure.

Resolution

  1. The following steps are to be implemented:

    • Reboot the node after the installation of MS Updates.
    • If a single reboot is not enough, please follow this Microsoft knowledgebase article
  2. Clean up MSI cache either manually or via the script:

    NOTE: The actions below only apply for Parallels Virtuozzo Containers uninstallation procedure

    • Manual removal:

      1. Open Registry editor
      2. Navigate to HKEY_CLASSES_ROOT\Installer\UpgradeCodes\FB680255797FB5442B4CA35A802585BB
      3. Find all Parallels-related entries and delete them from HKEY_CLASSES_ROOT\Installer\Products\
    • Automated removal:

      1. Open Command Prompt
      2. Run the following command:

        for /f "tokens=1" %i in ('reg query HKEY_CLASSES_ROOT\Installer\UpgradeCodes\FB680255797FB5442B4CA35A802585BB') do reg delete HKEY_CLASSES_ROOT\Installer\Products\%i /f
        

    After that, re-run the installation wizard.

Additional information

1234 [How To] How to do manual Virtuozzo uninstall in case of any failure

Search Words

CheckRebootIsRequired

Error 1720

Custom action SetFolders_x64 script error -2147024894

-2147024894

SetFolders_x64

There is a problem with this Windows Installer package.

WInShell

upgrade 4.6

-2147024770

Custom action CheckRebootIsRequired script error -2147024770

965b49118115a610e93635d21c5694a8 d02f9caf3e11b191a38179103495106f 2897d76d56d2010f4e3a28f864d69223 e8e50b42231236b82df27684e7ec0beb

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