Article ID: 113496, created on Mar 21, 2012, last review on Aug 6, 2015

  • Applies to:
  • Plesk 10.4 for Linux/Unix
  • Plesk 10.4 for Windows

Symptoms

When trying to install the AfterLogic WebMail Lite application from the APS catalog, it fails with the following error displayed on Windows servers:

Error: Installation of AfterLogic WebMail Lite at http://domain.tld//webmail failed. Non-zero exit status returned by script. Output stream: 'Warning: include_once(C:\/libraries/afterlogic/api.php): failed to open stream: No such file or directory in C:\PROGRA~2\PARALL~1\Plesk\var\APSPAC~1\aps7274.tmp.zipb5cddbb8-b871-4772-05\cache\scripts\configure on line 13 Warning: include_once(): Failed opening 'C:\/libraries/afterlogic/api.php' for inclusion (include_path='.;./includes;./pear') in C:\PROGRA~2\PARALL~1\Plesk\var\APSPAC~1\aps7274.tmp.zipb5cddbb8-b871-4772-05\cache\scripts\configure on line 13 Fatal error: Class 'CApi' not found in C:\PROGRA~2\PARALL~1\Plesk\var\APSPAC~1\aps7274.tmp.zipb5cddbb8-b871-4772-05\cache\scripts\configure on line 16'.
 

On Linux Debian 6.0 machines, this error is produced:

Error: Installation of AfterLogic WebMail Lite at http://domain.tld//webmail failed. Non-zero exit status returned by script. Output stream: 'PHP Notice: Undefined index: WEB__data_DIR in /opt/psa/var/apspackages/apscatalogPKpeY1.zip1d9d2c39-80f3-a8/cache/scripts/configure on line 11 PHP Warning: include_once(//libraries/afterlogic/api.php): failed to open stream: No such file or directory in /opt/psa/var/apspackages/apscatalogPKpeY1.zip1d9d2c39-80f3-a8/cache/scripts/configure on line 13 PHP Warning: include_once(): Failed opening '//libraries/afterlogic/api.php' for inclusion (include_path='.:') in /opt/psa/var/apspackages/apscatalogPKpeY1.zip1d9d2c39-80f3-a8/cache/scripts/configure on line 13 PHP Fatal error: Class 'CApi' not found in /opt/psa/var/apspackages/apscatalogPKpeY1.zip1d9d2c39-80f3-a8/cache/scripts/configure on line 16 '.

Resolution

The issue will be fixed in a future release of the application. You may subscribe to the Parallels Panel Products Updates mailing list if you wish to receive notifications about the latest product updates, new version announcements, promotions, and more for Parallels Plesk Panel, Parallels Small Business Panel, and Parallels Plesk Billing.

Workaround

Meanwhile, you may use the following workaround:

For Windows 2008:

Download and add this application archive to your server's Application Vault and use it to install "AfterLogic WebMail Lite."
 

For Debian 6.0:

Correct php.ini files by setting the variables_order parameter to the following value:

variables_order = "EGPCS"

Note: Three php.ini files require the above modification:

/etc/php5/cli/php.ini
/etc/php5/apache2/php.ini
/etc/php5/cgi/php.ini

Attachments

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