Article ID: 113512, created on Mar 22, 2012, last review on May 11, 2014

  • Applies to:
  • Plesk

Symptoms

While trying to install the license key via the command line, you get the following error:
 
> keymng.exe --install --source-file="C:\PLSK.XXXXXXXX.XXXX.xml"
C Exception: 3221225477
at execute command --install(RunTime::RunAsUser::start line 170)
at execute keymng.exe --install --source-file="C:\PLSK.XXXXXXXX.XXXX.xml"(RunTime::RunAsUser::run line 305)
at RaiseException in C:\Windows\syswow64\kernel32.dll
at CxxThrowException in C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4016_none_d0893
820442e7fe4\MSVCR80.dll
at 41AE9E in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at RtlRetrieveNtUserPfn in C:\Windows\SysWOW64\ntdll.dll
at initptd in C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4016_none_d0893820442e7fe
4\MSVCR80.dll
at 420D1C in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at std::basic_string<unsigned short,std::char_traits<unsigned short>,std::allocator<unsigned short> >::basi
c_string<unsigned short,std::char_traits<unsigned short>,std::allocator<unsigned short> > in C:\Windows\WinSxS
\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4016_none_d0893820442e7fe4\MSVCP80.dll
at 405E6F in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at decode_pointer in C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4016_none_d0893820
442e7fe4\MSVCR80.dll
at 41AB10 in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at 482480 in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at 482480 in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at 409020 in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at 4060A0 in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at 513A10 in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe
at 4078B0 in C:\Program Files (x86)\Parallels\Plesk\admin\bin\keymng.exe

Cause

Microsoft C++ library has incorrect default constructors for basic_ios and ios_base, resulting in an error if the %plesk_dir%\admin\repository\backup folder is missing.

Resolution

To resolve the issue, create the %plesk_dir%\admin\repository\backup folder and install the key again.

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