Article ID: 113607, created on Apr 5, 2012, last review on Aug 27, 2014

  • Applies to:
  • Plesk for Windows

Check the Web Interface

Try opening it in the browser:
 
https://<server_ip or hostname>:8443

If the browser displays a Parallels Plesk Panel (PP) login page, try logging in:               

If the login is successful, but you still doubt that your PP installation is functioning properly, refer to this article:

113608 Identifying a failed Parallels Plesk Panel for Windows upgrade

If you see an error message, you may search for it in our knowledgebase.

If you see nothing, and the login page does not open, try using telnet to connect to port 8443 (omit the ">" sign):

> telnet <server_ip> 8443

             If it it returns a “Request timed out” error, check if port 8443 is blocked by a firewall (on the PP server or between the PP server and the machine where you are running telnet).

If it shows a blank console window (this is how telnet works), try opening the Web Interface in a different browser.

Check services

If none of the above troubleshooting tips help, an issue with the control panel web site or application pool is likely indicated.

Log in to the server via RDP and go to IIS Manager console.

There theck the status of PleskControlPanel web site and its application pool:


If either one of them is stopped, try starting them.

Even if they start with no errors, it is recommended that you check the Event Viewer to see why they had stopped in the first place.

If you receive an error message while taking one of the above actions, try searching for it in our knowledgebase.

If you do not meet any problems while troubleshooting, but you still doubt that your Parallels Plesk Panel installation is functioning properly, you may check it for consistency as described in this article:
 

113608 Identifying a failed Parallels Plesk Panel for Windows upgrade

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