Article ID: 113667, created on Apr 11, 2012, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.5 for Windows
  • Plesk 11.0 for Windows


When trying to create or modify an FTP account from Parallels Plesk Panel I get the following error message:

  Error: Unable to update FTP account: Unable to create web user: Update FTP user failed: ftpmng --add-user failed: Empty error message from utility.


.security file for the domain is corrupted.


Back up the %plesk_vhosts%\domain.tld\.security file and run:

websrvmng.exe --reconfigure-vhost --vhost-name=domain.tld

where domain.tld is the name of the affected domain.

Search Words

Failed to retrieve directory listing

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