Article ID: 113672, created on Apr 11, 2012, last review on Aug 12, 2014

  • Applies to:
  • Plesk 11.x for Windows
  • Plesk 10.x for Windows


I receive an error when trying to integrate Customer and Business Manager (CBM) with Parallels Plesk Panel (PP) for the first time or when trying to reconfigure PP/CBM integration as per one of these articles:

For versions 10.3 and later: 111707 How to repair Parallels Plesk Panel integration with Customer and Business Manager module
For versions below 10.3: 11204 How to repair integration with Customers & Business Manager

Here is the error I receive:

Failed to configure Business Manager. See the log below for details and fix the problems if possible. Business Manager will restart the configuration procedure next time you log in to it.

Info: Installation has been completed with errors.


The error indicates that the %plesk_dir%\admin\plib\api-rpc\Agent.php file is missing, probably because it was removed in response to a known vulnerability.


The solution is to replace the file using the steps described in the following article:

112303 [FIX] Vulnerabilities in old PP versions 8.x, 9.x, 10.0, 10.1, 10.2 on Windows

a914db3fdc7a53ddcfd1b2db8f5a1b9c bd7fc88cf1b01f097749ae6f87272128 56797cefb1efc9130f7c48a7d1db0f0c 85a92ca67f2200d36506862eaa6ed6b8 c796c01d6951fa24ed54c7f1111667c6

Email subscription for changes to this article
Save as PDF