SymptomsWhen trying to integrate SmarterMail with Parallels Plesk Panel (PP), I get the following error:
"Execute mchk.exe failed: SOAP failed. Failed in parsing response
at (VPackageManager::setDefault line 372)
at execute console command --set(vconsoleapp::start line 129)
at execute "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/defpackagemng" --set "--type=mailserver" "--default=smartermail"(vconsoleapp::run line 140)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\defpackagemng.exe"
CauseThe error may be shown if you are using SmarterMail 7, which is unsupported by PP.
According to the PP 9.5.4 Release Notes, only SmarterMail 5.5 and 6 are supported.
According to the PP 10.4 Release Notes, only SmarterMail 6.8 and 8 are supported.
ResolutionThe recommended solution is to do the following:
1. Upgrade Parallels Plesk Panel to version 10.4 (or to the latest version available).
2. Upgrade SmarterMail to version 8 (or to any other supported version higher than 7).