Article ID: 114005, created on May 30, 2012, last review on Feb 26, 2015

  • Applies to:
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux


Mail is being forwarded, but no forwarding settings are shown in the control panel interface.

For example, here is a redirect from mail@domain.tld to redirect@domain.tld:

[root@mail ~]# cat /var/qmail/mailnames/domain.tld/mail/.qmail
| true


The database was not properly updated during the upgrade. All redirect (forwarding) records should be moved from the psa.mail table to psa.mail_redir.


If you need an urgent solution, do the following:

Make a backup of the psa database:

    # mysqldump -u admin -p`cat /etc/psa/.psa.shadow` psa > ~/psa.`date +%F_%H:%M`.sql

Update the psa database manually:

mysql>insert into mail_redir (mn_id, address) select id, redir_addr from mail where redir_addr <> '';
mysql>update mail set redir_addr = '', mail_group = redirect, redirect = 'false' where redir_addr <> '';

Note: Even after applying the above solution, you may still help us to find the cause of the issue. Feel free to report your experience to us using available support options in our Support portal.

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