Article ID: 114023, created on May 30, 2012, last review on May 11, 2014

  • Applies to:
  • Plesk 10.x for Linux
  • Plesk 9.x for Linux/Unix

Symptoms

I have a Parallels Plesk Panel (PP) 9 server integrated with ox4psa. When I try to upgrade it from version 9 to 10, I get the following error:
 
ERROR: Unable to proceed with the installation until the package ox4psa-psa9-1.5.0-111027.07.rhel5.x86_64 is removed from the system.                                                                                         
Not all packages were installed.

 
Note: The PP and ox4psa package versions may vary.

Cause

The "ox4psa-psa9-1.5.0-111027.07.rhel5.x86_64" package is a system integration package from the OS repository. So when the autoinstaller tries to upgrade the PP panel, it fetches all the packages from the PP repository, i.e., http://autoinstall.plesk.com/.
 
However, the "ox4psa-psa9-1.5.0-111027.07.rhel5.x86_64" package is not present in that location because it is an OS-related RPM. Thus, the upgrade fails.
 

Resolution

The following options are available:
 
Option 1:
 
1. Remove the old "ox4psa-psa9-1.5.0-111027.07.rhel5.x86_64" package, and then install the latest version of it, which is compatible with PP 10.x, from the below link:
 
http://plesk.4psa.com/downloads/rhel5/updates/x86_64/
 
2. Retry the PP upgrade.
 
 
Option 2:
 
1. Remove the old "ox4psa-psa9-1.5.0-111027.07.rhel5.x86_64" package.
 
2. Retry the PP upgrade.
 
3. Then install the new package of ox4psa from this location: 

http://plesk.4psa.com/downloads/rhel5/updates/x86_64/

 

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