Article ID: 114070, created on Jun 7, 2012, last review on May 11, 2014

  • Applies to:
  • Plesk 10.x for Windows

Symptoms

After upgrading Parallels Plesk Panel, when I try to open FTP Access, SSL Certificates, or Backup Manager for subscriptions, I get a "Connection reset" error.

Cause

This may be because Tomcat was not upgraded properly. This may occur if the upgrade is canceled in the middle of the installation process.

Resolution

Run autoinstaller:
%plesk_bin%\ai --console

and install Tomcat.

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