Article ID: 114134, created on Jun 18, 2012, last review on Sep 13, 2012

  • Applies to:
  • Plesk 11.x for Linux
  • Plesk 10.x for Linux
  • Plesk 11.x for Windows
  • Plesk 10.x for Windows


Customer restored the backup however data from the backup was not restored, except for auxiliary user accounts.
The following message appears in log file:
WARNING:    ()    Cannot restore domain DOMAIN_NAME: the name CUSTOMER_NAME is already used in Panel by domain.


This warning occurs if customer UID does not match customer UID from the backup.
Such issue occurs if customer account was re-recreated before the backup restoration.


Restore a subscription backup instead of a customer account.

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