Article ID: 114134, created on Jun 18, 2012, last review on Sep 13, 2012

  • Applies to:
  • Plesk 11.x for Linux
  • Plesk 10.x for Linux
  • Plesk 11.x for Windows
  • Plesk 10.x for Windows

Symptoms

Customer restored the backup however data from the backup was not restored, except for auxiliary user accounts.
The following message appears in log file:
WARNING:    ()    Cannot restore domain DOMAIN_NAME: the name CUSTOMER_NAME is already used in Panel by domain.

Cause

This warning occurs if customer UID does not match customer UID from the backup.
Such issue occurs if customer account was re-recreated before the backup restoration.

Resolution

Restore a subscription backup instead of a customer account.

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