Article ID: 114222, created on Jun 27, 2012, last review on Apr 25, 2014

  • Applies to:
  • Plesk 11.0 for Linux

Symptoms

When going to the Customer&Business Manager you get the following error in the Panel interface:
 
Fatal error: require(): Failed opening required '/opt/plesk-billing/store/cache/frontend/prod/config/config_config_handlers.yml.php' (include_path='/opt/plesk-billing/store:/opt/plesk-billing/thirdparty-libs/symfony/lib/plugins/sfPropelPlugin/lib/vendor:/opt/plesk-billing/thirdparty-libs/symfony/lib/plugins/sfPropelPlugin/lib/task:/opt/plesk-billing/lib/billing-libs:/opt/plesk-billing/lib/lib-tk/include/pear:/opt/plesk-billing/lib:/usr/local/psa/admin/plib:/usr/local/psa/admin/javascripts:/usr/local/psa/admin/plib/locales:/usr/local/psa/admin/auto_prepend:/usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin:/usr/local/psa/admin/htdocs/domains/databases/phpPgAdmin:/usr/local/psa/admin/smb:/usr/local/psa/admin/smb/application/library:/usr/local/psa/admin/plib/pear:/usr/local/psa/admin/compat:/opt/plesk-billing/lib/lib-tk/include/pear') in /opt/plesk-billing/thirdparty-libs/symfony/lib/config/sfConfigCache.class.php on line 279 PHP parse or compilation error in /opt/plesk-billing/thirdparty-libs/symfony/lib/config/sfConfigCache.class.php at 279: require(): Failed opening required '/opt/plesk-billing/store/cache/frontend/prod/config/config_config_handlers.yml.php' (include_path='/opt/plesk-billing/store:/opt/plesk-billing/thirdparty-libs/symfony/lib/plugins/sfPropelPlugin/lib/vendor:/opt/plesk-billing/thirdparty-libs/symfony/lib/plugins/sfPropelPlugin/lib/task:/opt/plesk-billing/lib/billing-libs:/opt/plesk-billing/lib/lib-tk/include/pear:/opt/plesk-billing/lib:/usr/local/psa/admin/plib:/usr/local/psa/admin/javascripts:/usr/local/psa/admin/plib/locales:/usr/local/psa/admin/auto_prepend:/usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin:/usr/local/psa/admin/htdocs/domains/databases/phpPgAdmin:/usr/local/psa/admin/smb:/usr/local/psa/admin/smb/application/library:/usr/local/psa/admin/plib/pear:/usr/local/psa/admin/compat:/opt/plesk-billing/lib/lib-tk/include/pear')
 

Cause

The issue is caused by the fact that Billing system could not create the needed file in the frontend directory.

To determine the issue you may want to check the permissions are sufficient for the system on the directories listed below:
 
# ll /opt/plesk-billing/store/cache/frontend/prod/
total 12
drwxrwxrwx 2 psaadm root 4096 Jun 25 17:44 config
drwxrwxrwx 3 psaadm root 4096 Sep 13  2011 i18n
drwxrwxrwx 2 psaadm root 4096 Sep 25  2011 template

Resolution

To fix the issue you need to correct the permissions using the command specified:
 
# chmod 777 /opt/plesk-billing/store/cache/frontend/prod/*

aea4cd7bfd353ad7a1341a257ad4724a 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f

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