Article ID: 114587, created on Aug 16, 2012, last review on May 8, 2014

  • Applies to:
  • Plesk 11.x for Windows
  • Plesk 10.x for Windows
  • Plesk 9.5 for Windows


Bounce option is greyed out in mail settings for all domains. On this page

"Parallels Plesk control panel -> Domains -> domain.tld -> Mail tab -> Settings"

I see the following:

"What to do with mail sent to nonexistent users: Bounce (not supported by the mail server)"


The message means that Bounce option is not supported by the Mail server you are currently using.


This option is supported by CommuniGate Pro Messaging Server only, so if you require such option, you need to switch to using that mail server.

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