Article ID: 114639, created on Aug 24, 2012, last review on Dec 21, 2015

  • Applies to:
  • Plesk 11.x for Linux
  • Plesk 10.x for Linux
  • Plesk 9.x for Linux/Unix


Horde does not work for all domains and shows a blank page.

When trying to reinstall it, the autoinstaller crashes with an error:

error: unpacking of archive failed on file /usr/share/psa-horde/locale/ar_SY: cpio: mkdir failed - No such file or directory


The issue is most probably caused by broken links in the psa-horde folder. For example, if we check the file from the above error message, we see the following (you need to check it on the Hardware Node):

# ls -lash /vz/private/101/fs/root/usr/share/psa-horde/locale/ar_SY/
4.0K lrwxrwxrwx 1 root root 94 Jan 8 2010 ._vzlnk_. -> ////centos/5/x86/psa-horde-3.1.7-cos5.build92091210.17.noarch/usr/share/psa-horde/locale/ar_SY

Check if the file the above link refers to really exists:

# ls -l /vz/template/centos/5/x86/psa-horde-3.1.7-cos5.build92091210.17.noarch/usr/share/psa-horde/locale/ar_SY

If it does not exist, it means that the link is broken, and you need to follow the resolution below.


There are most probably several broken links, so the easiest way to fix the issue is to move the Horde folder. Run this command on the Hardware Node to do this:

mv /vz/private/101/fs/root/usr/share/psa-horde /vz/private/101/fs/root/usr/share/psa-horde.old

After that, rerun the autoinstaller; it should install Horde successfully this time.

Additional Information

In some cases, Horde will refuse to load even after reinstalling it, showing error 404. Follow the instructions in this article to solve the issue:

114638 Horde webmail refuses to load, showing error 404

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