Article ID: 114696, created on Aug 31, 2012, last review on May 10, 2014

  • Applies to:
  • Plesk 11.0 for Linux
  • Plesk 11.0 for Windows


I created a site snapshot in Parallels Web Presence Builder (WPB) 11.0, restored the snapshot on another domain, and then published the new site.

On the published site, I see that images are missing. In the image preferences, an invalid path to image is shown:


where 6df51e446cb30322ba7e62580d005e6d is the ID of the old site. Actual image is available at different location:



The issue is caused by an error in the product (internal issue IDs are TP-114173 and TP-142049).


The problem has been fixed since 11.0.9 MU#59. Consider installing the microupdate.

IMPORTANT: After installation of the microupdate remember to restore the snapshot and re-publish the site.

Search Words

images are missing

web presence builder information


aea4cd7bfd353ad7a1341a257ad4724a 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f 85a92ca67f2200d36506862eaa6ed6b8 514af229ae32522202a910a2649c80fb bd7fc88cf1b01f097749ae6f87272128

Email subscription for changes to this article
Save as PDF