The "named" service fails to start:
# /etc/init.d/psa startall Starting psa... done Starting xinetd service... done Starting named service... failed Starting mysqld service... failed Starting postgresql service... not installed Starting psa-spamassassin service... done Plesk: Starting Mail Server... done # /etc/init.d/psa reload Reloading SWsoft control panels server... [ OK ] # /etc/init.d/named reload Reloading named: [FAILED]
Log output includes:
# tail /var/log/messages ... serv1 named: zone example.com/IN: not loaded due to errors. serv1 named: _default/example.com/IN: bad zone serv1 named: zone example.com/IN: NS 'ns.example.com' has no address records (A or AAAA) serv1 sw-cp-server_init: stale pidfile.
Some domain DNS zones are not loaded:
# /etc/init.d/named restart | grep -v 'loaded serial' Stopping named: [ OK ] Starting named: Error in named configuration: zone example.com/IN: NS 'ns.example.com' has no address records (A or AAAA) zone example.com/IN: not loaded due to errors. _default/example.com/IN: bad zone
dns_master_load: example.com:22: www.example.com: CNAME and other data zone example.com/IN: loading master file example.com: CNAME and other data
The cause may be a corrupted Bind configuration. Some DNS records are missing in the domain DNS zone.
Back up and rebuild the DNS configuration with the following commands:
cd /var/named/run-root/etc mv named.conf named.conf.bak cp named.conf.default named.conf MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -Ns -e"SELECT name FROM dns_zone" | \ while read dz ; do /usr/local/psa/admin/sbin/dnsmng --update $dz ; done /etc/init.d/named restart
Note: The path to the DNS server's chrooted directory may vary depending on your operating system distribution. If a directory named /var/named/run-root/etc does not exist, try /var/named/chroot/etc.
If the following error still occurs after rebuilding:
'ns.example.com' has no address records (A or AAAA)
check the domain DNS zone in Plesk > Subscriptions > example.com >DNS settings.
Make sure that an A record exists for NS server. If it is absent, please create it.