Article ID: 115002, created on Oct 23, 2012, last review on Jun 3, 2016

  • Applies to:
  • Plesk for Linux/Unix


  1. The "named" service fails to start:

    # /etc/init.d/psa startall
    Starting psa... done
    Starting xinetd service... done
    Starting named service... failed
    Starting mysqld service... failed
    Starting postgresql service... not installed
    Starting psa-spamassassin service... done
    Plesk: Starting Mail Server... done
    # /etc/init.d/psa reload
    Reloading SWsoft control panels server... [ OK ]
    # /etc/init.d/named reload
    Reloading named: [FAILED]
  2. Log output includes:

    # tail /var/log/messages
    serv1 named: zone not loaded due to errors.
    serv1 named: _default/ bad zone
    serv1 named: zone NS '' has no address records (A or AAAA)
    serv1 sw-cp-server_init: stale pidfile. 
  3. Some domain DNS zones are not loaded:

    # /etc/init.d/named restart | grep -v 'loaded serial'
    Stopping named:                                            [  OK  ]
    Starting named:
    Error in named configuration:
    zone NS '' has no address records (A or AAAA)
    zone not loaded due to errors.
    _default/ bad zone        

Additional symptoms

dns_master_load: CNAME and other data
zone loading master file CNAME and other data


The cause may be a corrupted Bind configuration. Some DNS records are missing in the domain DNS zone.


  1. Back up and rebuild the DNS configuration with the following commands:

    cd /var/named/run-root/etc
    mv named.conf named.conf.bak
    cp named.conf.default named.conf
    MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -Ns -e"SELECT name FROM dns_zone" | \
        while read dz ; do /usr/local/psa/admin/sbin/dnsmng --update $dz ; done
    /etc/init.d/named restart

Note: The path to the DNS server's chrooted directory may vary depending on your operating system distribution. If a directory named /var/named/run-root/etc does not exist, try /var/named/chroot/etc.

  1. If the following error still occurs after rebuilding:

    '' has no address records (A or AAAA)

    check the domain DNS zone in Plesk > Subscriptions > >DNS settings.
    Make sure that an A record exists for NS server. If it is absent, please create it.

Search Words

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name service

Errors after upgrade

named service will not start..has cause all websites not to work

System error 2: No such file or directory ('--start', 'dns')

named wont start

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domain show default page


Named fails to start

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