Article ID: 115019, created on Oct 25, 2012, last review on Jun 17, 2016

  • Applies to:
  • Plesk


The following error is shown when trying to save hosting preferences for the domain through Plesk:

Home > Subscriptions > > Websites & Domains > Web Hosting Access -> click OK

Error: Plain password could not be obtained.


The error is caused by an invalid password type of the domain system user. Use the following command to get the settings:

# MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -u admin psa -e"select as domains, su.login as sys_user, a.type as 'password_type', a.password from domains d, hosting h, sys_users su, accounts a where and and and''"
| domains            | sys_user | password_type | password                           |
| | FTP_USER | md5           | $1$Vsah2NHY$riMt/fAKmLbJeT71SUFLM/ |

Plesk 11.0.9 supports only two password types, plain and sym, according to the feature "Enhanced security mode" (Home > Tools & Settings > Security Policy). The "plain" password type is used for new domains when "Enhanced security mode" is disabled; "sym" is used when the feature is enabled.

Other password types are not supported by Plesk 11.0 and cause the error when updating hosting preferences. Unsupported password types may appear in PP domains after migrating from another hosting platform.


Change the password of the domain FTP user through Plesk (Home > Subscriptions > > Websites & Domains > Web Hosting Access: Password) or with CLI:

# /usr/local/psa/bin/domain --update -passwd NEW_PASSWORD

Plesk will save the password with a valid type.

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