Article ID: 115044, created on Oct 29, 2012, last review on Aug 12, 2014

  • Applies to:
  • Plesk 11.0 for Linux
  • Plesk 10.x for Linux

Fixed since

The problem described in this KB article has been completely fixed since Parallels Plesk Panel 11.5 (see release notes).


I am trying to migrate our Parallels Plesk Panel (PP) 10.3 to a new PP 11, but PP Migration Manager returns this error:

ERROR: () rsync execution error: Unknown error (23).
Stderr is:
rsync: link_stat "/root/./brandthemexxxxxxxx" failed: No such file or directory (2)
rsync error: some files could not be transferred (code 23) at main.c(1298) [receiver=2.6.8]


The above error occurs when reseller's custom branding options fail to migrate, in case rsync transport is used.


The issue will be fixed in a future update for which a new Knowledgebase article will be created. You may subscribe for new articles on Parallels Plesk Panel Product if you wish to receive notifications about their creation.


Reseller's branding (logo, etc.) should be uploaded manually to the destination server.

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