Article ID: 115096, created on Nov 7, 2012, last review on May 10, 2014

  • Applies to:
  • Plesk 11.x for Linux
  • Plesk 11.x for Windows


The following error is shown when you try to retrieve the license key through the admin interface of Parallels Plesk Panel 11 at

Server > License Management > Retrieve Keys
Incorrect ServerInfo format


The problem is caused by invalid admin information.


Verify and correct the information set in the admin contact details:

Parallels Plesk Panel > My Profile > Profile & Preferences
City *
State or province *
Postal or ZIP code *

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