Unable to add a new mailbox:
Error: Unable to update the mail account properties:MEAOPO.Mailbox.AddMailbox failed for name=test and domain example.com [example.com] (Error code 1)
%plesk_bin%\mchk.exeutility for the domain fails with the same error:
MEAOPO.PostOffice.AddPostOffice failed for name example.com. There are many error in the event manager: Event Type: Error Event Source: mailmng.exe Event Category: None Event ID: 1 Date: 11/20/2012 Time: 11:06:22 AM User: N/A Computer: THISPC Description: MEAOPO.Mailbox.AddMailbox failed for name=test and domain example.com at (MailEnable::MailEnableMailName::MailEnableMailName line 25) at execute console command --add-mailname(vconsoleapp::start line 129) at execute C:\Plesk\/admin/bin/mailmng --add-mailname "--domain-name=example.com" "--mailname=test"
The mailbox is present in MailEnable, but it is not fully configured and its status is disabled.
- All emails are bouncing from the mailbox.
There are two possible causes:
MailEnable Prevent simple passwords security policy is enabled. This prevents passwords from being set for the mailbox along with the mapped email address.
- MailEnable configuration is broken.
In the MailEnable Administration console, navigate to Servers > localhost
Right-click on localhost and access Properties
Go to the Policies tab. If it is absent, contact Plesk technical support. If it is present, proceed to the following steps:
Disable Prevent simple passwords option
Rebuild the mail configuration:
"%plesk_bin%\mchk.exe" --all --fix=all