Article ID: 115457, created on Jan 28, 2013, last review on May 8, 2014

  • Applies to:
  • Plesk 11.0 for Linux


A Plesk upgrade or update procedure fails with errors like the following:

cpio: mkdir failed - No such file or directory
cpio: open failed - Permission denied


The OS package manager and/or autoinstaller can't update directories/files because of an immutable attribute for Plesk directories/files.
You can diagnose it with following method: This command returns a non-empty result:
# lsattr -R /usr/local/psa/ 2>/dev/null |awk '{split($1, a, ""); if (a[5] ~ /i/) {print;}}'
----i--------e- /usr/local/psa/immutable-file
----i--------e- /usr/local/psa/admin/immutable-dir


Remove the immutable attribute from Plesk directories/files:
# chattr -iR /usr/local/psa/

aea4cd7bfd353ad7a1341a257ad4724a 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f

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