Article ID: 115635, created on Mar 4, 2013, last review on Jun 10, 2016

  • Applies to:
  • Web Presence Builder 11.1


Web Presence Builder fails to publish a site and produces an Internal error message. The following error is recorded in /usr/local/psa/admin/logs/sitebuilder.log:

2012-12-09T15:41:02+04:00 [EMERG] [System] /JsonApi/ Base_Target_Exception: Cannot remove file 'webspace/httpdocs/' from FTP target file: /usr/local/pem/vhosts/123456/webspace/siteapps/99/htdocs/include/SB/Site/Compiler/Target/FTP.php


This is a software issue which has been fixed in the latest update of Web Presence Builder Standalone 11.0.14 and in Web Presence Builder for Parallels Automation 11.5. Internal request ID is #PPB-956.

Web Presence Builder for Plesk is not affected since it uses a different mode of publication.


Hotfix is avaliable for Web Presence Builder for Parallels Automation 11.0.8:

  1. Download attachment.

  2. Back up original file and replace it with the file from attach above:


For other affected versions, as a workaround, log in to the FTP server where the site is being published to and remove the directory reported in the error. Then publish the website again.

Search Words

Base_Target_Exception: Cannot remove file

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