Article ID: 115908, created on Apr 5, 2013, last review on Aug 12, 2014

  • Applies to:
  • Plesk 11.x for Linux


Statistics for Parallels Premium Outgoing Antispam (OA) are incorrect or not empty.


Check if maillog has OA activity records using instructions in KB article #115257. If OA activity is present in maillog but statistics are displayed empty or incorrectly, try provided resolution.


1) Make a copy of a script:

# cp /opt/ctch/ctoblogs.php /opt/ctch/ctoblogs.php.orig

2) Perform Plesk daily statistics calculation to empty maillog:

# /opt/psa/bin/sw-engine-pleskrun /opt/psa/admin/plib/DailyMaintainance/script.php

3) Edit file /opt/ctch/ctoblogs.php with your preferred editor. Locate string:

and comment it. Save the file.

4) Check the difference between modified and original files:

# diff -u /opt/ctch/ctoblogs.php.orig /opt/ctch/ctoblogs.php
--- /opt/ctch/ctoblogs.php.orig 2013-03-07 18:50:10.611244001 +0700
+++ /opt/ctch/ctoblogs.php 2013-03-07 18:53:27.051244001 +0700
@@ -221,7 +221,7 @@
- $prevdateh=date("YmdH",$lastepoch);
+# $prevdateh=date("YmdH",$lastepoch);
# processhourpart($prevhfile);
# $skiph=false;

5) Wait for few hours (more than 2) and compare the stats showed in the Plesk with the manually counted (see KB article #115257). If manually counted stats significantly greater than the Plesk shows - contact Parallels Support.

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