The installation of micro-updates started from the Plesk home screen fails:
Failed to update Panel. You can send the update log to Parallels support to try fixing the issue. View the update log.
Attempting to access the update log fails:
Error Internal error: File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found Message File specified by 766460e6-7587-54f1-e1be-794e5655c4a4 was not found File LogFile.php Line 36 Type Smb_Exception_NotFound
The Plesk Installer has failed or was terminated.
1) (Linux only) Remove the
2) Remove stale records from the '
psa.longtasks' and the '
mysql> DELETE longtasks, longtaskparams FROM longtasks INNER JOIN longtaskparams WHERE longtasks.type='panel-update' AND longtaskparams.task_id=longtasks.id;
Note: Refer to How to access the Plesk database.
3) Install updates through Tools & Settings > Updates and Upgrades or from the command-line using the instructions provided in the article #9294.
If the update fails again, collect your Plesk Installer logs (listed below) and contact support: