Article ID: 116217, created on Jun 3, 2013, last review on May 11, 2014

  • Applies to:
  • Plesk 11.0 for Linux


A backup task hangs. The task's progress stays at 0 percent for days. Domains are left suspended if the backup task was set up to suspend domains for the duration of the backup process. No errors are reported in the backup log files.

However, a backup of the server configuration only (without content) finishes without problems.


The problem is caused by a product error in Plesk 11.0.9 Micro-Update #52.


The problem has been fixed in Plesk 11.0.9 Micro-Update #53 (KB #116173). Install the latest updates using instructions from article #9294 and terminate the hanging mysqldump and backup processes:

# pkill -9 -f mysqldump
# pkill -9 -f plesk_agent_manager

aea4cd7bfd353ad7a1341a257ad4724a 56797cefb1efc9130f7c48a7d1db0f0c a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 0a53c5a9ca65a74d37ef5c5eaeb55d7f

Email subscription for changes to this article
Save as PDF