Article ID: 116624, created on Aug 2, 2013, last review on Nov 21, 2015

  • Applies to:
  • Plesk 12.0 for Windows
  • Plesk 11.0 for Windows
  • Plesk 11.5 for Windows
  • Plesk 10.4 for Windows


The following error is shown when browsing domain in Plesk:

C:\Inetpub\vhosts\\httpdocs is out of webspace


Domain document root directory in the database differs from the actual one. This error may occur due to a Plesk upgrade from Plesk 9.5.x to Plesk 11.x/12.x


  1. Make sure that www_root path is set correctly in Plesk database:

    mysql> select id from sys_users where home like "";
    | id |
    | 15 |
    mysql> select www_root from hosting where sys_user_id=15;
    | www_root                               |
    | C:\inetpub\vhosts\\httpdocs | 

    where is problem domain.

  2. Make sure this path exists and that it is correct: C:\inetpub\vhosts\. Please note the path should be in the same alphabetic register. If it is different, correct it:

    mysql> update hosting set www_root='C:\\Inetpub\\vhosts\\\\httpdocs' where sys_user_id=15; 
  3. For Plesk 11.5 and Plesk 12.0 versions run repair.exe:

    "%plesk_bin%"\repair.exe --reconfigure-web-site -web-site-name

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