Article ID: 116861, created on Aug 21, 2013, last review on Mar 30, 2016

  • Applies to:
  • Plesk for Windows


MailEnable autoresponder does not send an autoreply.


MTA settings were changed or configured manually.


  1. Check the registry settings for the MTA Mailenable service. In the command line, type:

    reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Agents\MTA" | findstr Pick

    You will receive an output as below:

    Pickup Event Enabled    REG_DWORD    0x1
    Pickup Event Timeout    REG_DWORD    0xea60
    Pickup Event Command Enabled    REG_DWORD    0x0
    Pickup Event Class Name    REG_SZ    pleskmemta.PleskMEMTA
    Pickup Event Class Enabled    REG_DWORD    0x1
    Pickup Event Command    REG_SZ    
  2. If the output is different, please correct the MTA service settings in the registry (Start > Run > regedit.exe) as shown above.

  3. Restart MailEnable services.

Search Words

auto responder not working for all domains

The socket connection to remote host failed

Autoresponder doesn't work

Automatic reply is not working in mail


Plesk Auto-Reply



email auto-responder

autoresponder not working

Autoresponder does not work with plesk

Plesk mail flow issues

unable to send auto respond mails in plesk

coldfusion.sql.DataSourceFactory$DataSourceException: Datasource AccUni could not be found

out of office not working in plesk

email auto reply not working

can not send email

no error displayed

a914db3fdc7a53ddcfd1b2db8f5a1b9c 56797cefb1efc9130f7c48a7d1db0f0c 85a92ca67f2200d36506862eaa6ed6b8

Email subscription for changes to this article
Save as PDF