Article ID: 116882, created on Aug 23, 2013, last review on Jun 17, 2016

  • Applies to:
  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux


  1. DNS service does not start at "Tools & Settings > Services Management":

    Unable to make action: Unable to manage service by dnsmng: dnsmng: Service /etc/init.d/bind9 failed to start ('--start', 'dns')
  2. Component bind is marked as not installed on Tools & Settings > Components.

  3. Attempt to update BIND package fails:

    ~# apt-get update bind9-utils
    update-initramfs: Generating /boot/initrd.img-3.2.0-51-generic
    Errors were encountered while processing:
    E: Sub-process /usr/bin/dpkg returned an error code (1)
  4. Messages in /var/log/syslog indicate that /usr/sbin/named process has been denied access to files:

    Jul 31 20:51:51 server kernel: [72092.073422] type=1400 audit(1375296711.625:24): apparmor="DENIED" operation="open" parent=22090 profile="/usr/sbin/named" name="/var/named/run-root/usr/lib/x86_64-linux-gnu/openssl-1.0.0/engines/" pid=22091 comm="named" requested_mask="r" denied_mask="r" fsuid=107 ouid=0


AppArmor security system is installed on the server and prevents proper update of BIND DNS server.


  1. Stop and disable AppArmor using instructions from article #112903:

    ~# /etc/init.d/apparmor stop
    ~# /etc/init.d/apparmor teardown
    ~# update-rc.d -f apparmor remove
  2. Update/re-install BIND packages using apt-get:

    ~# apt-get install bind9
  3. Update list of installed components in Plesk:

    ~# /opt/psa/admin/bin/packagemng --set-dirty-flag
    ~# /opt/psa/admin/bin/packagemng --list

Search Words

Unable to make action: Unable to manage service by dnsmng

Component bind is marked as not installed

DNS service does not start


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