Article ID: 116883, created on Aug 23, 2013, last review on May 11, 2014

  • Applies to:
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux


  1. Parallels Premium Outgoing Antispam does not work, statistics in control panel show zero, and no messages checked in maillog:

    # egrep "ASVOD|qmail-ctasd" /usr/local/psa/var/log/mailog
  2. The following error can be found in /var/log/messages:

    ctasd[18023]: CMsg::ScanMessage() - Unable to comply with the request because you are not licensed for the antispam service. Contact your service provider to enable the service.


The issue is supposed to be fixed on the licensing server on 15-th of September, 2013.


Please submit support request if you are affected by the issue.

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