Article ID: 116937, created on Aug 27, 2013, last review on May 11, 2014

  • Applies to:
  • Plesk 11.5 for Windows


An upgrade Plesk 9.5.5 to 11.5.30 fails with this error:

    Error: The installation of the package 'plesk-service-node-utilities' failed with code 1603. (install: installing Parallels Panel Utilities...)

From autoinstaller3.log:

    MSI: Error! Critical action 'Installing Plesk Management service...' failed:
    Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe" -install failed with code -1073741515.


Microsoft Visual C++ 2010 Redistributable Package is not installed on the server or it is broken (for example, some file is missing).


  1. Download Visual C++ 2010 Redistributable Package:

  2. Install/reinstall Visual C++ 2010 Redistributable Package on the server.

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